Terms and conditions

By using this website you confirm that you accept these terms and conditions of use and that you agree to abide by them.

To the best of our ability, the contents of this website are accurate. However, Mulogo Safaris will not accept liability, to the fullest extent permitted by law, for any loss or damage or inconvenience arising as a result of accessing or using information available on this website. Visitors who use this website and rely on any information do so at their own risk.

Mulogo Safaris takes no responsibility for the contents of websites linked from this website and links should not be taken as endorsement of any kind. Mulogo Safaris has no control over the content and availability of external websites we may link to. You are responsible for maintaining the confidentiality of your website access information (e.g. user name and password). If you believe your access to the website is no longer secure please promptly change the affected access information.

We reserve the right to make changes to our website including the information, services, products or website terms on this website at anytime without notice to you. Your use of this website is deemed acceptance of any updates or modifications.

DEFINITIONS

 ‘Company’ means ‘Mulogo Safaris Limited’, also known as Mulogo Safaris, a safaris and tour company, duly registered in terms of the laws of the Republic of Kenya,

 ‘Client’ refers to the person(s) whose name(s) appear on the booking form/voucher as the confirmed party embarking on the trip or safari and by being so named contracts and is held bound by these terms and conditions, notwithstanding that not all the person(s) may have signed the booking form/voucher and that an agent might have made the booking, in which case such agent will be similarly bound. All such person(s) shall be jointly and severally liable for the due performance of their obligations in the terms hereof and agree to be bound by the terms and conditions contained herein. All minors warrant that they have contracted with their legal guardians.

‘Trip’ refers to any tour, safari or similar booking made with Mulogo Safaris and as described on the booking form/voucher and itinerary attached thereto, as applicable.

‘Quotation’ refers to the written document supplied to you by Mulogo Safaris and marked as such, valid for a period of 30 days from the date thereon for the itemised purpose and constituting an invoice for goods and services supplied or to be supplied as the case may be.

‘Services’ refers to and includes but is not limited to, the trip as well as the procurement of accommodation, transport/ transfers by Mulogo Safaris on behalf of the client with third party suppliers of various establishments relating to the travel industry and including all services incidental thereto.

‘You/Your’ refers to the client as defined.

‘Supplier(s)’ refers to the trusted third party agent with whom Mulogo Safaris books services on behalf of the client, including but not limited to tour operators, shuttles, accommodation providers, and safaris.

Any reference to the singular also denotes the plural and vice versa while any reference to gender include the corresponding pronouns of the other gender and any reference to natural persons will include reference to legal entities.

WAIVER, INDEMNITY AND LIABILITY 

We act as agents between yourself and suppliers to secure the best booking for you as client however we cannot be held responsible for any defects, changes or cancellations in the bookings or trips, which includes, but is not limited to delays, loss or damages arising from any causes, including dissatisfaction with the booking, or any loss, damage or delay caused by the suppliers or any third party.

All vouchers, tickets and receipts issued by the supplier, tour operator or any third party will be subject to their terms and conditions and you undertake to abide thereby while doing so and participating throughout the trip at your own risk and liability.

Mulogo Safaris, its employees, agents, suppliers and assigns are hereby indemnified by yourself against any claim for loss or damage whatsoever that may arise or have arisen in connection with any services supplied or offered by or in connection with them. Any claim or claims which you, your agent, executor, heirs or assigns may have for any compensation for damages or loss, or the like from Mulogo Safaris resulting from injury or any loss occasioned whatsoever, are hereby irrevocably waived and this includes any transportation to or during the trip as well as any illness, injury or death arising during or after the trip.

COMPLAINTS AND DISPUTE RESOLUTION

Any complaints must be addressed in writing to Mulogo Safaris via email to admin@mulogosafaris.com.

Response will be provided no less than 30 days of receipt of your complaint and we will make every effort to resolve any dispute after investigation with the relevant supplier and this will be communicated back to you as soon as possible. As we act only as agents however, it cannot be guaranteed that any dispute will be resolved to your satisfaction as resolution thereof may be beyond the control of Mulogo Safaris.

PASSPORTS AND VISAS

It is your responsibility to ensure that all your travel documents are in order and up to date and immigration regulations such as visas and / or permits are satisfactorily obtained and in your possession for travel. It is advisable that you contact the consular or embassy of your destination country as well as countries in which you will pass through, in order to verify the requirements and ensure that you are adequately prepared. No refunds due to incomplete travel documentation will be given or entertained.

Your passport must have sufficient blank visa pages available in accordance with the regulations of the various African countries. It is recommended that a minimum of two (2) blank pages per country that you will be visiting or passing through be available in your passport. Furthermore, your passport must be valid for the prescribed period as contained in the applicable regulations of the countries you will be visiting or passing through.

If you are travelling with a minor child, you will need their unabridged birth certificate and if only one parent is travelling with the minor, you will need to provide a letter of consent from the absent parent that the minor is allowed to travel with you.

The Company cannot be held liable for any visa or travel documentation not held by the Client, nor will they be held liable should a passenger be refused entry into any country for any reason whatsoever.

This is not a comprehensive list of the required travel documents and should not be construed as such.

IMMUNIZATION, INNOCULATION AND MEDICATION

African countries have varying inoculation, immunization and medication requirements and it is essential that you familiarize yourself with these and take the necessary action on time as travel will not be permitted unless you meet these requirements which are your full responsibility. Additionally, it is your responsibility to be familiar with all diseases, both real and potential, when travelling to and through Africa and to take the necessary precautions and vaccinations.

Mulogo Safaris cannot be held liable for any advice dispensed by their Travel Experts or displayed on the company’s website relating to inoculations, immunizations and medication required for travel to the various African countries.

It is also your responsibility to ensure that you are medically fit and healthy for travel.

ILLNESS OR DISABILITY

If you are suffering from any illness or disability or are undergoing any medical treatment, you must declare this openly and honestly to Mulogo Safaris at the time of booking your trip.
In a similar manner, if you are affected by any condition that may affect you or others during your trip in any way, you must comprehensively advise Mulogo Safaris at the time of your booking.

It is your responsibility to make arrangements for the provision of any medication or treatment while you are away. Failing to declare any conditions, illnesses, disability or the like, will constitute a breach of these terms and conditions and can result in you being excluded from your booked trip or safari without refund of any payment.

TRAVEL INSURANCE

It is the client’s responsibility to ensure they purchase adequate travel and medical insurance. The client cannot hold Mulogo Safaris liable for any advice and/or inadequate and/or the non-purchase of travel insurance including any costs arising from the possible need to cancel, re-route or follow different travel arrangements including an emergency medical procedure.

Mulogo Safaris is indemnified wholly from any harm, loss or damages that you or your heirs or assigns may suffer as a result.

Travellers are responsible for their baggage and personal effects at all times and the baggage or personal effects should, if necessary, be insured against loss or damage for which Mulogo Safaris accepts no responsibility.

GENERAL LEGALITIES

All the terms and conditions governing your trip/safari and our relationship are set out in this document that you have agreed to upon completion of your booking form. These terms and conditions will prevail in the event of any contradiction in the documents so please ensure your are familiar with them as you have agreed to be bound hereby. No party shall be bound by any express or implied terms, representation, promise or the like not recorded herein.

No variation, amendment, addition or deletion of these terms will be binding unless expressly agreed to by both parties, being the client and Mulogo Safaris, in writing. From time to time, updated and amended terms and conditions will be necessitated due to changes in policy, administration and legislative alterations. Please ensure that you are familiar with the most recent document.

No relaxation or indulgence will constitute a waiver of these terms and conditions and both parties remain entitled to their rights as ascribed to them in the terms hereof, despite not insisting on them at any given time. Should any of the terms and conditions as found herein be deemed to be invalid or null and void as determined by a court of law, the rest of the provisions will remain in full force and effect as if the former had not been included.

This Agreement and all matters or disputes arising there from or incidental thereto shall be governed and construed with the accordance of the laws of the Republic of Kenya.

The client consents to the jurisdiction of the Magistrate’s Court, notwithstanding the fact that the amount involved exceeds the jurisdiction of the Magistrate’s Court. The client agrees, however, that the Company in its sole and absolute discretion may institute any such action or proceedings in any division of the High Court that may have jurisdiction and further agrees that each party shall borne their own associated legal cost.

In the event Mulogo Safaris institutes any legal proceedings against the client  to enforce any of its rights under this agreement, it shall be entitled to recover from the Client all legal costs that it incurs to its own attorneys on an attorney/own client basis, including but not limited to collection commission and tracing agent charges.

No responsibilities, rights or obligations of these terms and conditions can be assigned or ceded by you to a third party.

Should Mulogo Safaris be prevented from carrying out any of its obligations in terms of this agreement due to causes beyond its control, Mulogo Safaris shall not be held liable to continue with its obligations while the causes persist and further more shall not be held liable for any delays or losses or damages which may be incurred as a result.

Our emails are confidential and contain information for the exclusive use of the intended recipient(s). If you are not the intended recipient, please notify the sender immediately and do not disclose the contents to any other person, use it for any purpose or store or copy the information in any medium.

Email communications cannot be guaranteed to be secure or free from viruses and you should perform virus checks on any attachments. We cannot accept responsibility or liability for malicious or fraudulent emails purportedly coming from us and it is your responsibility to ensure that any emails received are genuine before relying on anything contained within them.

Any views expressed by an individual within our emails, do not necessarily reflect the views of Mulogo Safaris, registered in Kenya.

Mulogo Safaris will only use your personal information as set out in our Privacy Policy.